Shipping policy

Shipping Policy

Last Updated: August 29, 2026

At Zivera, we aim to deliver your order safely and efficiently across Pakistan. Please read the following Shipping Policy before placing your order.

1. Delivery Areas

Zivera currently offers delivery within Pakistan through available courier and delivery partners.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-order periods, processing may take additional time.

3. Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–5 business days

  • Other Cities and Areas: 3–7 business days

  • Remote Areas: Delivery may take longer depending on courier coverage.

Delivery times are estimates and are not guaranteed.

Unexpected delays may occur due to weather, public holidays, courier operations, road conditions, security situations, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location.

  • Order size or weight.

  • Courier service.

  • Promotional offers.

Zivera may offer free shipping during selected promotions or on qualifying orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations within Pakistan.

For COD orders, the customer must pay the complete order amount to the courier representative at the time of delivery.

Customers should place COD orders only when they genuinely intend to receive them.

6. Order Confirmation

For certain orders, Zivera may contact the customer through phone, SMS, WhatsApp, or email to confirm the order before dispatch.

If the customer cannot be reached or the provided information is incorrect, the order may be delayed or cancelled.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name.

  • Complete address.

  • City.

  • Active phone number.

  • Nearby landmark, where helpful.

Zivera will not be responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt according to its own procedures.

If an order cannot be delivered because the customer:

  • Refuses to accept the parcel.

  • Provides an incorrect address.

  • Does not respond to the courier.

  • Is repeatedly unavailable.

the parcel may be returned to Zivera.

For repeated refused or failed deliveries, Zivera reserves the right to restrict future Cash on Delivery orders.

9. Refused or Unaccepted Orders

Customers are requested not to refuse a confirmed order without a valid reason.

If an order has already been dispatched and is refused or deliberately not accepted, Zivera may restrict the customer's access to Cash on Delivery or require advance payment for future orders, where permitted by applicable law.

10. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Tracking information is provided by the relevant courier service, and delivery updates may depend on the courier's system.

11. Damaged or Incorrect Parcel

If you receive a parcel that appears damaged or contains an incorrect product, please contact Zivera as soon as possible.

For eligible claims, customers may be required to provide photographs or other information to help us investigate the issue.

Any replacement or refund will be handled according to our Return & Refund Policy.

12. Multiple Products in One Order

If an order contains multiple products, Zivera may ship the products together or separately depending on product availability and logistics.

If products are shipped separately, additional shipping charges will not be applied unless the customer is informed beforehand.

13. Delivery Delays

Zivera is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather.

  • Public holidays.

  • Courier delays.

  • Road closures.

  • Security restrictions.

  • Natural events.

  • Technical issues.

  • Incorrect customer information.

We will, however, make reasonable efforts to assist customers in tracking delayed shipments.

14. Contact Us

For questions regarding shipping or your order, please contact us through the contact information available on our website.

Zivera
Pakistan

Email: ziverawears@gmail.com
Phone/WhatsApp: +92 328 0866543